| Do I need a prescription to
be seen? |
| If you wish to have
your services billed to your insurance we must have an Rx for
PPO & a referral for
HMO plans. We are prosthetist/orthotist and require medical
justification for our services. |
| Will my insurance cover my
prosthetic/orthotic device? |
| Once we have evaluated
you based on a referral or prescription, we may contact your
insurance carrier to verify benefits as a courtesy to you. At
this time we will be able to provide you with your estimated
share of cost if applicable. |
| What is the turn around time
to get my items once I have been measured? |
| Off the shelf items
such as cam walkers, wrist splints etc., are usually dispensed
upon the initial appointment and if ordering is necessary we
will provide within 2 business days. Custom made items, such as custom knee braces, arch
supports, custom AFOs and items of this nature will take approximately
2 weeks from the initial appointment. Prosthetics may include
several fittings and check sockets in order to ensure optimal fit
and comfort, therefore the turn around time may be 2-3 weeks for
final fit and delivery. |
| Do
I need a referral/prescription for a new prostheses/orthotics? |
| Yes. We
can always evaluate you and submit our findings and recommendation
to your physician; however we cannot begin production without
prescription for PPO and referral for HMO plans. |
| My
prostheses/brace broke, what is the procedure for repair or
replacement? |
| We
encourage our patients to always contact our office with any
questions or concerns regarding their item. We will verify
weather item is still under warranty and schedule appointment
as needed, in order to evaluate the necessary repairs or replacement. At
that time we will contact physician with our findings and recommendation
in order to facilitate referral or prescription process on behalf
of our patients. |
| How often should I get new
foot orthotics? |
Foot
orthotics usually last about six months and may vary depending
on the functional level of the patient. Medicare & most SR HMO’s will only
allow three pairs of arch supports for diabetic patients with
diabetic foot disease per year. If patient wishes to purchase
additional pair of inserts we will honor insurance discount as
a courtesy to our patients. |
| How often should I get new
shoes? |
| Shoes are usually recommended
every six months depending on the patient’s functional level; however
Medicare & most insurance carriers will only allow 1 pair of
shoes per year for diabetic patients with diabetic foot disease. If
the patient chooses to purchase a second pair of shoes, we will
honor the insurance discount in order to facilitate second pair
as a courtesy. |
